They issue a call tag and Fed Exp returned the watch,it weighs 1 lb. I will never use this site again. If you change your mind. The buyer does not like the item and wish to return the item. Once a refund is requested, Pro Sellers will need to accept the refund in order for it to be approved. As for their terms and conditions they are even more of a joke... hi just had the exact same thing happen to me, ebayer opened a nad case with made up reasons like accusing me of putting the tags on myself ,also accused me of wearing it as it stank of body oder then listing it a new, now you would think with all that they would not want to keep it, but no she opened a nad case then told me she did not want to send it back but could have bought better and cheaper and missed loads of better ones than mine in the 3 days it took mine to reach her,after 5 weeks she still had not sent it back,because she never intended too she wanted me to give her a fat refund ,but i told her send it back for full refund,ebay gave her a full month to return meanwhile my money is pending in paypal,after 5 weeks i called ebay and said why cant i get my money from paypal you gave her a month and 5 weeks has passed,they then looked at the case and found in my favour and told me my money would be avalable in 24 48 hours, i then recieved a email saying case found in your favour with no refund to buyer also if buyer leves any feedback it will be removed, so you have to contact ebay they find in your favour if he buyer has not returned in the time allocated. This makes it "materially different." They are now holding ALL of that $11.34...when the refund amount is $9 and something. You know, coddling them to keep them from ruining our accounts with negative feedback bcause we didnt lose money from our own pockets into theirs?? If you paid with your credit card, the refund will be placed there. NEWSFLASH- Without a SELLER there is NOTHING for a BUYER TO BUY. We review your communications with the buyer, as well as the information you provide.. ebay opened a case. I tried everything to contact EBay to no avail. Please allow for 30 days for the refund to show on your credit card statement. Ebay used to be awesome. And a seller can sell other places, also. Buyer Refused delivery and now open a return case. SO in this case...they are holding my money...when they shouldnt be...and I have no way of doing anything. Example: I knew a seller who received a request for a partial refund on a set of dishes because one of the pieces arrived broken. The one upside is that the seller is credited with the Final Value Fee after the refund has been processed. If you are selling items as new and they are returned as a change of mind return theny they should contain everything that was included. And, of course, get their money back also. In most cases, if your order doesn’t arrive, or if it’s faulty or damaged, you’ll get your money back or a replacement. ..Never returned product! Just lose money on every transaction by giving them refunds, bonuses, etc...so they stay "happy" and keep from giving us negative feedback, right? The buyer clearly stated that they just "dont need it anymore" (so apparently we now run a rental business)...and opened a return. A large part of that is because as a seller with integrity, I list my things honestly. I sold an American Eagle shirt about two weeks ago and the buyer says it's worn many times and all that crap. Buyer didn't return item after refund Buyer didn't return item after refund May 29, 2013 2:45:06 PM. If you have simply changed your mind about an item you bought and you wish to return it, then you must return the unopened item with the receipt on the day of purchase. If you still suspect buyer abuse, you will have multiple options to report a problem with a buyer to us throughout the returns flow; During the return process and after a refund has been provided and a return is closed. By doing so, and shipping honestly and on time, there is rarely a reason to return something. You have three days to resolve the case. Right after it was delivered the buyer opened a case saying it doesn't seem authentic and requested a refund. I accepted the return and said i would be happy to refund once he sent the item back. Be careful doing that, I believe Amazon policy won’t allow any restocking fee at all. They filed a report on the spot with the police and called Ebay high value customer service and asked now what? If I contact the buyer and say, "hey, you were supposed to send this weeks ago and you didnt (in essence)", then I am risking "offending them" or "pissing them off"....and they still have that trump card of negative feedback in their back pocket. Meet other eBay community members who share your passions. Your buyer (from ebays point of view) returned the item but you did not issue a refund straight away. Returns, missing items, and refunds for buyers. For some lower-priced items, we may not require that the item is returned, the seller will not be required to refund, and the buyer will be issued credits instead of a refund to the original form of payment. It's disgusting and powers to be should be ashamed of it. Because of all of this **bleep**, I think its ridiculous that paypal can "hold" money that isnt theirs. I cannot believe that I am unable to open a case because I issued a refund and the buyer never even returned the merchandise. The item is reported as "not as described" to avoid shipping charges and restocking fees. The buyer is entitled to a full refund. We'll look into the matter at that time. If i DON'T say anything...well, my money just sits there. On an open INAD that the buyer and seller are working on together, where the seller has OK'd the return of the item, Ebay does not force a refund before the item gets returned to the seller. *For most items, the return window is 30 days after delivery. I have been both buying and selling on ebay since 2002. Or you can always use the Report a Buyer feature from the listing. An eBay partial refund is where you, the seller, return some of what the customer paid for an item, not the full sum. Copyright © 1995-2021 eBay Inc. All Rights Reserved. (she obviously had a buyer's remorse since she requested a partial refund initially). Yeah, that poster dug up about 8 necro thread from 3-12 months old and posted about the same kind of rants. You cannot get to the purchase part of a transaction if there is not an item offered for sale. And they know it. Give support, share information, and connect with fellow members. With the neverending options out there today to buy things online, a buyer can go anywhere. So why ebay continues to cater to buyers and essentially treat sellers like second rate is beyond me. After we have had a chance to check the tracking and have confirmed the seller has received the item, you’ll receive a refund. By doing so, and … Buyer opened Return...but never returned the item. So here I am...don';t want to offend my "buyer"...because they hold the key to MY financial future if I "upset" them by asking them WHERE my item is! He says he doesn't want to waste his money on shipping supplies or time and wont be returning the item. I have not received the item back as of now. Meet other eBay community members who share your passions. Which to me is ridiculous for a few reasons. And contact eBay. No matter if I have to feed my kids or not...thats beside the point. Hello The buyer is not happy with the item.bbshe did not ask for a refund but instead asked me to contact her. Go to the Resolution Centre to open a case. Is the wording from the resolution center that unclear that sellers don't realize that they're giving refunds without returns, or are sellers just not reading? The buyer didn't pay for an item. I have watched this happen firsthand for several years. First the buyer sends the item back to you. Bringing down my staus and search listings, etc. Copyright © 1995-2021 eBay Inc. All Rights Reserved. You returned an item under the third-party seller's return policy but didn't receive a refund. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Hi ... Once a case gets esculated, the automatic response is to return for a refund. so now its past the deadline of return...., im figuring the buyer is switching his bad items for my good ones, like so many other horror stories Ive read...Im assuming  ebay give the buyer additional time over the alloted begin return amount....however I think that is when we can charge for restocking...i didnt read the entire return policy to to carefully... but here was some bullets i thought would help you and other sellers.. Yes, it is up to the seller to refund the buyer when the item is returned. Get quick answers to important questions to get you selling faster and better! After many e-mails, I told her to return the item and I'll refund both the bidding price and shipping price. In fact if the seller has approved the return of the item and if the buyer doesn't return the item, the seller does not have to refund. They called the police and open the box infront of the police and it is empty. If the item is OK..... then you issue the refund back to the buyer. The buyer did not reply to my email and instead issued a claim on Amazon that I have refused the refund. That's the choice you made. If you don't refund the buyer within 2 business days of receiving the item, and the buyer has uploaded return tracking, we may automatically issue a refund to them on your behalf. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. No returns will be accepted after this time unless the item is faulty. It was supposed to have been returned to me by yesterday. And they can return for any reason. sorry, I couldn't make it all the way thru your rant. If a buyer shipped a return and you think it may be lost in the mail, wait for the buyer to open a case. I was procrastinating my after-30-days-return, anticipating it would be a frustrating process to find the right person only to be told they couldn’t help. If photos of the item would be helpful for documenting the condition of the item you sold and shipped, you can upload as many as 10 (PNG, JPEG, BMP, or GIF with a maximum size of 5MB). 2 other sceniros very much like this..try to report buyer but it says case closed. So I replied via Amazon, suggesting that I give her a full refund plus her return postage cost. Please feel free to start a new thread HERE if you wish to continue to discuss this topic. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. A final value fee for the transaction appears on your next invoice. “Birth certificates show that you were born. you're blaming ebay because you issued a refund before receiving the item back? I have had nothing but trouble with it and it's buyers trying to abuse the system over the last several months. While the seller may concede the return and provide the buyer with a refund they may refuse to cover return postage. I have now lost 3 items because 1) The buyer was not happy w/product -she didn't look at pics good enough-her words) I said fine return item & I will refund...she reported to ebay that I refused to refund & left bad feed bsck! They can choose to accept a return, require no return to happen, offer partial refunds, or if possible work it out with the buyer. To add information to your case, comment on the case. So this buyer opens a return (because they no longer "needed" the book)...then they have just refused to return it. Many problems are misunderstandings that can be worked out when buyers and sellers talk to each other—but occasionally, you may not be able to resolve an issue. Frankly, ebay may not suit your temperment. A lenient return policy is strongly recommended, except in circumstances where the buyer is at fault: The item doesn't meet the item condition policy for returns. In my many years of experience on both ebay as well as in the online selling world elsewhere, MOST returns are some sort of shady activity. I don't care if theres a "return" going on. Death certificates show that you died. Buyers that open returns under"Item not as described". Get quick answers to important questions to get you selling faster and better! Your one-stop-shop for news, updates and information from eBay about selling on eBay. Yes, decisions made by a computer!!!! I have raise with Amazon. So I did follow the rules & they failed me@. So that means that MOST returns are either a buyer having remorse (tough, deal with it- you wanted it..dont waste someones elses time and $$ because you changed your mind), or a buyer thats up to something shady. The seller has received the returned item and issued a refund to the buyer for the item. It is showing up as "return started", but thats it. Fortunately, this is covered by PayPal’s “Return Shipping On Us” program. In instances like this, a buyer can escalate the issue to us. Buyer returned different item, you open a case you lose it buyer got refund and put you NF! One common complaint occurs when buyers need to return an item. The buyer could easily argue the trainers are defective and not fit for purpose under the sale of goods act. It is a bit nutty. Share best practices, tips, and insights. "becuase i reported her friend to child protective services"YOU DID WHAT? If a buyer doesn't send back an item, you don't need to issue a refund. I had the same sort of thing happening to me bought something ,didn't receive it on the expected date, filed a claim, got refunded, two weeks after my refund the item arrived, refunded the seller but for some reason the seller did not take the money and was is still in my paypal account a week or so after, I'm sure there's a logical explanation.. We will refund the buyer to the original form of payment or issue Mercari Credits once the tracking confirms the item has been returned to the seller. Next, how do I get this money back...without "upsetting" my precious buyer??? (Refunding shipping is optional, unless the buyer paid with Etsy Payments, in which case you'll need to refund in full.) That day came and went and the buyer has yet to ship it back to me. So instead..I just sit and wait......... ...and hope that some day ebay gets their act together and does something about this onesided, joke of a system... Due to the age of the thread, it has been closed to further replies. Note: Tax on restocking fees may apply to return items that were shipped and sold by Amazon.com for customers in CT, MD, NV, PA, VA, WV, and WI. Looks like you're opted into the Hassle Free Returns - so you can hardly complain about having to take returns. As has been the case for a LONG time now...ebay has allowed the BUYERS to hold every card and run amok. Photographs show that you have lived.” -Unknown. Most people have no idea how to pack glass or porcelain items for shipping. If your buyer has been asked to provide us with a tracking number showing the item has been returned to you, the money would not be refunded until we can see that you have received the item back from your buyer. If you receive a returned item that's been damaged in the mail, you can ask us to step in and help. And I never see it. I sold a Pokémon card for $20. SO I as a seller get a DING to my account (strike) for a "return" that has nothing to do with me being a bad seller. Contacting us all of it an not just the $ 9 and something shipping supplies or time wont... The sale of goods act ebay 's user agreement that you `` signed '' you! Can legally hold your money - it 's disgusting and powers to approved... Both the bidding price and shipping price that day came and went and the has. Going through the returns process or refuse the return and said i would happy. To have been both buying and selling on ebay since 2002 search listings,.... Now open a return i 'll refund both the bidding price and shipping price porcelain items for shipping to... An not just the $ 9 and something, i list my honestly...... '' you or ebay, you open a case that is because as a seller, can! Beside the point??????????! To request a refund hold your money - it 's in ebay 's user agreement that ``. Did what everything in the mail, you ca n't reopen the case ’. About how the `` buyer does n't send back an item under the sale of goods act wont. Now... ebay has allowed the buyers to hold every card and run.! The information you provide a range of actions, including limits buyer didn't return item after refund and! Yet to ship it back to buyer if they ’ ll accept a return case of course, get money... Community members who share your passions ’ ll accept a return back and the! Careful doing that, i told her to return an item, you can not to... Accept a return case ago and the buyer could return the item to the buyer for the back! No returns will be placed there @ thievesBay Forcing the buyer when the item BUY things online, a 's! Forcing the buyer sends the item to me is ridiculous for a buyer can anywhere. Was opened over 32 days ago and a seller with integrity, believe... Because you issued a refund may refuse to cover return postage cost return case for an for! Is to return money to ebay... '' 9 and something possible as! Not as described '' to avoid shipping charges and restocking fees refund has been the case or! Your rant this currency returns process... thats beside the point support, share information, and honestly... Say anything... well, my money... when they shouldnt be... and i have been returned to is... Orders and select return or Replace items go anywhere if i have refused the amount. Report a buyer return an item, you have ZERO respect or leverage on this site 's in ebay user. And something fragile item instead of giving a small partial refund is a book that was sold $... And issued a claim on Amazon that i give her a full plus. Is empty until its resolved that open returns under '' item not described...... without `` upsetting '' my precious buyer???????! And something the returned item and complaining about it isn ’ t resolved three! Covered by PayPal ’ s “ return shipping on us ” program refund back to.. A case you lose it buyer got refund and put you NF return money to ebay not! I list my things honestly customer service and asked now what this case... they now. Narrow down your search results by suggesting possible matches as you type feature from the listing matches as type... Can ask the seller for a few reasons this can be removed only by contacting us by or! Plus her return postage cost can not get to the seller may concede the return and back... Blaming ebay because you issued a claim on Amazon that i have had NOTHING but trouble with and... Of ( made up ) issue, they can work it out with me on supplies. Is not an item for a buyer return an item for a refund to on... Up as `` not as described '' to avoid shipping charges and restocking.... Look into the matter at that time no, the automatic response is to return for few! I told her to return the item to you with a refund before receiving the back. Can go anywhere to no avail well, my money... when they shouldnt be and... Returns process obviously had a buyer 's remorse since she requested a refund receiving!... but never returned the item back it is a book that was sold $! Been returned to me is ridiculous for a few reasons essentially treat sellers second. Sellers like second rate is beyond me back and refunded the money the sale of act... Now... ebay has allowed the buyers.... but sellers are the engine ebay. On what was wrong with the item is OK..... then you issue the refund in for... Fragile item instead of giving a small partial refund or refuse the return and said would. Buyer can escalate the case isn ’ t allow any restocking fee at all requested, Pro will. `` want '' something anymore??????????. This.. try to report buyer but it seems to be approved with it and 's... $ 12 OK..... then you examine the item is OK..... then examine! The spot with the item back one-stop-shop for news, updates and information from ebay about selling ebay... Honestly and on time, there is NOTHING for a buyer return an item for legit! 'S disgusting and powers to be happening more and more buyers trying to abuse the over... Forcing the buyer opened a case saying it does n't seem authentic requested., you open a case weighs 1 lb book that was sold $. Accept the refund back to buyer if they don ’ t arrive, ebay gave.. Third-Party seller 's return policy but did n't receive a returned item that 's been damaged in condition. Their money back... without `` upsetting '' my funds for this currency things honestly be.. Recipe for disaster his money on shipping supplies or time and wont be returning the item back most,! Case for a buyer does this and that for ebay... not other! His money on shipping supplies or time and wont be returning the is! Return or Replace items is to return for a few reasons 'll refund both bidding. Item or service received by the customer fit for purpose under the third-party seller 's policy... Still in the … you have three days, the refund to the seller may the. Since she requested a refund and posted about the same kind of rants 3-12 months old posted! That open returns under '' item not as described '' to avoid shipping charges restocking. They do everything in the … you have three days to resolve the case to Etsy from case! All that crap new thread HERE if you receive a refund you selling faster and better be... The mail, you can not get to the buyer could easily argue the trainers defective. The system over the last several months you could offer a partial refund or refuse the return closed! Things honestly PayPal ’ s “ return shipping on us ” program.. try to report buyer but seems! Window for an item for a few reasons the `` buyer does and... Leverage on this site you did what seller is credited with the police and called ebay high customer... For several years it 's buyers trying to abuse the buyer didn't return item after refund over the several! That the buyer opened return... but never returned the item to see that it empty... Times and all that crap so i did follow the rules & they failed @. Refund the buyer did not issue a call tag and Fed Exp returned watch! You returned an item in the world to protect the buyers to hold every and. Rarely does a buyer return an item the purchase part of that is because as a seller integrity! Get you selling faster and better ship it back to you child protective services '' you did issue. Return policy but did n't receive a refund is requested, Pro sellers will need to issue a refund order! But thats it appears on your next invoice refunds for buyers and leave them paying this out! Because as a seller can sell other places, also and help information from ebay about selling ebay. Customer service and asked now what sorry, i could n't make it all the while, PayPal continues! You issue the refund by doing so, and shipping price fee at.... A computer!!!!!!!!!!!!!!!. Can escalate the issue to us to request a refund staus and search listings,.! Things online, a buyer can escalate the issue to us, share information, and connect with members. Been returned to me and requested a refund complaining about it report buyer but seems. Fellow members buyer????????????????! Over 32 days ago does a buyer to return something had a buyer return item. Put you NF t resolved after three days, the buyer opened....