@HerringReddish Is there a fix yet? @trigger_tank I’ll try both of these and hopefully they remedy the issues. Then, back working. @johncarmean Today I disconnected and reconnected my hue bridge and now I it won’t work anymore. b. Is it a faulty bridge? Won’t be able to return it to the store as I had to extend the control cable. Lights are not far from each other and not very far from the Bridge, maximum 4 mt. It’s just the bulb next to google mini in the bedroom that is the problem. This would not let devices communicate with eachother. Am I missing something or can the sync box only do power states? @tweethue I have 3 of 4 outdoor lights Unreachable,I have switched the power on/off as suggested, anything else you can do to help? @tweethue I purchased hue light bulbs to work with Alexa. @tweethue As it now stands, you've lost a customer now, who was just starting out with converting their lighting over, all because of a very simple customer service issue. The all-new Philips Hue bluetooth smart light bulbs connect directly to Alexa. @unbrelievable Could better buy the cheaper IKEA. Thanks for your message. But I can’t get it reconnected to Google home. I can't connect to it on the app and turning off the circuit to reset it doesn't work either! @tweethue I am having setup issues with my Hue Bridge and HomeKit. Two bulbs are doing this now—the 3rd seems just fine. @tweethue no worries, understand that for sure. To deregister and reset your device to factory setting, press and hold the button on the device for 12 seconds. If you’re experiencing such issues, then […] Then, randomly, these delays and some lights stop working. Sync soft reset doesn't do anything. Very poor customer service for what is ultimately a very simple issue. You will need to relink Alexa with your Hue Account. When it stops working its saying in the app that there is no signal to the sync box. Can you help? Hey, @tweethue. @tweethue I have a starter kit, when connecting the bridge to router the lights do not come up. @TheTSW I have restarted the bridge and the router multiple times. When I switch over to the Directv, the Audio will sputter. Tap Zigbee channel change. Press question mark to learn the rest of the keyboard shortcuts. @tweethue please help! Could have been a timing thing or there was just something funky with the linking process. It almost seems like a radio issue on the hub as the hub isn't disconnecting. It was working last night, connected to google home. I saw a post about wink not responding and I'm having that issue too but my hue lights are also not responding either. Great customer service experience even if you don't have the custom extension solutions currently. @tweethue Bluetooth—and yes. ? I also tried to connect the account on two other devices with no luck. I also can‘t disconnect my account from v1 although I did merge and it‘s no longer online. If I go into the alexa app it says "Device is unresponsive" but I can control them fine through the hue app. No issues. @tweethue Nope, it hasn’t moved. I uninstalled and installed the app and I'm presented with this message "Can't log in to My Hue because the Hue Bridge is offline. Be the first to know the next time Hue goes down. VERY frustrating. @tweethue BTW, these issues started to appear since we activated the Vimar/Hue integration. And in Alexa App they are “unresponsive”. @AndyE_83 Philips Hue White Ambiance bulbs connected directly to ST hub. @tweethue Can't connect hdmi sync box on either android or ios. Anyone else experiencing this issue and able to determine if its on Amazon or Hubitat's end? I know this has been an issue for a long time. @FlyyestGuY Disable the Philips hue skill and later reactivate it with the use of Alexa app. I haven’t changed anything in the setup for months. I ended up unlinking my account twice and after the second time it started working again. @tweethue As it now stands, you've lost a customer now, who was just starting out with converting their lighting over, all because of a very simple customer service issue. I tried different times removing and adding the bulb but it still doesn't work. Tried using another ethernet cable, rebooting the router and turning off & on but still not working. That fixed the issue. Reset hub and started from scratch, now app able to connect but does not sync, able to control lights from phone but not pc app... any suggestions to fix welcome. All of a sudden shit stops working. 21 of them suddenly became unreachable this afternoon. @tweethue no worries, understand that for sure. @tweethue hello! She's also an expertly-tuned speaker that can fill any room with immersive sound. If you’re trying to add lights to your Hue Bridge, but it’s not finding … @tweethue We are not able to connect Google Home & HUE. @tweethue hi, I’m having problems with my Hue Bridge. That is correct. Latency/lag on response of lights etc is unusable. Switches: Several Wemo Switches controlling entire rooms down to just single plugs. I have 3 other bulbs working with Google Audio in the living room without a problem. I changed the Bridge to another ethernet port on my router, that seems to have solved the problem. ?‍♂️, @JustAGamerGeek @tweethue I have 22 hue lights. @ferrnbueno @tweethue Exact same issue here. If not, how do I fix it and get it connected again? I’ve configured the mesh to be the router. "Couldn't update the setting. Absolute rubbish. Any ideas? But warranty is still in until January. Can you help me out please? @tweethue Thank you. @tweethue I can't Connect my Bridge to Google home. @tweethue It's working now. @tweethue still not working hue with Google Home. Any help much appreciated! Assistants: Google Home. This morning it was disconnected. @tweethue I have an hdmi sync box between Series X Xbox and TV. @tweethue I just upgraded from the 1st gen Amazon Echo to the 4th. @KennethMurphy2 “Alexa, brighten {room} to 60 percent”, or “Alexa, dim the {room} lights”. Whether your hands are full, you’re fumbling to find the light switch, or you want some peace of mind while away, Alexa is there to help — just say “Alexa, turn on the lights.” Hub wouldn't connect to pc app. @tweethue Yes it works even when I connect to the mesh. @tweethue I keep get am error when trying to connect hue to the google assistant. @tweethue ever since the Hue adaptive lighting FW update, the response times of your products in Homekit has gotten terrible. It’s clearly an issue between google home and hue because I’m able to pair the bulb initially thru the hue app. Am I missing something or can the sync box only do power states? If not please raise this as an issue or provide workaround. I can't link my account via the #Alexa app. @tweethue I'm trying to get the Hue Sync app to work on a MacBook pro and I get an "Unknown Error" message when I try to start the sync. I know this has been an issue for a long time. Tried different cables and inputs, but no signal from that particular console. Not sure what happened, Every smart light that works with Alexa has a featured brand. @KishnerPeter Given that I want to integrate it in my existing HUE System and use a a sensor to activate the light, I need to disconnect the Light from the Dimmer. The lights just don’t sync. I have restarted the bridge and the router multiple times. @____Tijn____ @tweethue Do your research, people are experiencing issues with your software. I’ll try both of these and hopefully they remedy the issues. Now it doesn't work at all. Philips Hue smart bulbs allow for a customized and voice-activated smart home setup. @tweethue Morning. Go to the "Skills" section of the Alexa app. Multiple calls with repeated advice that hasn’t worked, no response to emails & eventually receive a response asking for information I’ve already given. @Ronjans37532736 I’ve “cleaned” my hub, but still the same. @tweethue I got it working again. Well, it is until you find out that Alexa won’t play ball and the control has stopped working. The lights were working this afternoon when I connected them and now do not with the same statement "another app is already syncing your lights. @oakey1979 Hi there, Gareth. Seems everyone is having problems with the Alexa skill? @tweethue hi, pc lights stopped working with sync app. @STKFCLFC Volume commands from the Xbox via CEC are not working though. @Stylisholdman Philips Hue offers smart light bulbs that can be controlled over the internet. I’m wondering why. We figured out eventually that this issue was caused by the network on my phone being configured as a "guest network" even though it was our normal one. I tried different times removing and adding the bulb but it still doesn't work. But warranty is still in until January. Bridge Too Far Away From bulbs ... all the information associated in there will clear up many issues including the unreachable issue & issues with Alexa as well. @sschultz51 In this guide, I’ll show you how to fix Hue lights that have stopped working with Alexa. @tweethue Hi, so I've got a hdmi cable from the Xbox to the Sync Box, then another cable from the box to the TV. @tweethue hello! Any ideas? This would have saved a lot of people, a lot of time. It adds it just fine but then says device unresponsive. @geoff_green @tweethue Hope this helps if anyone else gets the same problem! @AlphenShannah That fixed the issue. Please advise me on how to fix this issue. Thanks for your help ? I also can‘t disconnect my account from v1 although I did merge and it‘s no longer online. @Kinthercega @tweethue I'm having some strange issues with my Sync box. @tweethue I need some help please! What to do? While holding the button, plug into an outlet. @tweethue Hi, I have a problem with my brand new hue play bar lamp. Make sure the Hue Bridge is connected to the internet. This started 2 days ago. There is clearly a software issue between google and hue. I’m from Mexico. @warmlander I’ve tried changing the Hue ZigBee channel, I’ve rebooted the hub multiple times. @tweethue Still having this issue. Press and hold the button on the plug. Have you heard of similar issues with the new Xbox/SyncBox? @tweethue Yes. On my phone it connects to problem. So, am stuck troubleshooting. #badcustomerservice #ripoff. I changed the Bridge to another ethernet port on my router, that seems to have solved the problem. Any support option left? I have all the apps off on my phone. Smart bulbs acting up? @tfcT9N I haven’t changed anything in the setup for months. I can still control it with the app but not by voice with alexa @tweethue Still having this issue. And in Alexa App they are “unresponsive”. favorite this post Nov 17 Apple Watch Series 4 Stainless Steel GPS+Cellular 44mm @tweethue Can't connect hdmi sync box on either android or ios. Latency/lag on response of lights etc is unusable. When I go into the sync app and try to use it, I get a message saying that "Another app is already syncing your lights" - but that is not the case. I found a post on Reddit with other users that are having the same issue. But I can’t get it reconnected to Google home. Is there an outage on your end? I tried resetting the bridge and deleting the bulb to reinstall it to no success. Press J to jump to the feed. @UnfamousDyson @tweethue Hi, yes source (xbox) > sync box (port 2) > tv. Help? @tweethue Hi there! @tweethue @rjsnepvangers Here the same. They have stopped connecting at all and Alexa cannot find them. I just had a Philips Hue bulb I bought 2 years ago stop working. @terry_levine Swipe right to reveal menu or tap on menu button. After 10 minutes it stopped working and change the status to "unreachable" . When I use the Xbox, it’s fine. Thank you. @tweethue I don’t have enough ports to dedicate one to a smart hub. @suzzysnet @tweethue My Hue Bridge 2.0 internet light is off. I use a PS3 as the HDMI input. Apparently I’m not the only one with issues. @ferrnbueno @tweethue Exact same issue here. @tweethue Hi Phillips, I just received the 5m outdoor strip from Amazon and the last 6 or so inches don't light up, looks like a common problem browsing the web. $110. Alexa is designed around your voice. @oakey1979 Hi there, Gareth. PS3 off/on works 10-60 mins before the sync stops responding (sync app states "connecting" for whole time). Your Alexa has trouble understanding you. @tweethue Hi, is the Hdmi Sync Box fully compatible with the Xbox Series X? @tweethue Hi, my Hue to go is not working on battery, where would I go to fix it? They available 24/7 and happy to help. Is there anything else I can do? Been happening since more than a month or so. @googlenest I think the problem is @tweethue since other partnerapps (Neato, Bosch & Honeywell) do connect in the Google Home app. @terry_levine Some work, some don’t. Are you aware of this and working on a fix ? @JKMPN Your Bridge Can’t Find Hue Bulbs. @tweethue Thanks for getting back to me. Philips hue should have notified that the website was down. Normally, Philips Hue light bulbs connect to a base station, the Philips Hue Bridge. Thanks, @tweethue ever since the Hue adaptive lighting FW update, the response times of your products in Homekit has gotten terrible. @toddvanthomme Tap on "My Skills," search for Hue, tap it, then tap "Disable Skill." Help! It works fine when connected to my laptop and I've tried a few different hdmi cable, so stuck with what to do now. Went through the troubleshooting with the phone drone, couldn't figure it out. I tried the bulb in 3 different fixtures that i currently have Hue Bulbs already in use. I checked the Alexa app today and it says all my Philips Hue scenes and devices (basically the “Philips Lighting” skill) are “unresponsive”. Thanks. Google Support said that it could be Philips Hue website is down? I’ve “cleaned” my hub, but still the same. Reading up others are having issues with volume too without even having a sync box in the chain of devices. After 10 minutes it stopped working and change the status to "unreachable" . @tweethue It will connect for about 30 seconds before loosing connection and then not being able to connect to the bridge again. It now requires I have a Hub to re-enable to skill. Please help. Won’t be able to return it to the store as I had to extend the control cable. Is there anything else that I can try on my end? @tweethue my Philips hue bulb has stopped working and can not find it to add to bridge. Help! @tweethue That doesn’t work on iPhone. Thanks. @tweethue Hi There! When I go into the sync app and try to use it, I get a message saying that "Another app is already syncing your lights" - but that is not the case. @tweethue hello! @tweethue is there a problem with out of home control right now? © Ookla, LLC. Say, "Alexa, set the bedroom light to orange" - You can also control shades of white on your Philips Hue white ambiance lights, from cool energising daylight to relaxing warm white light. With the Philips Hue Dimmer Switch you can control up to 10 Philips Hue bulbs and the two Alexa devices Echo Plus and Echo Show even have a built-in Zigbee Hub. @tweethue Yes, enabled. @thomas_santana7 @googlenest @tweethue Maybe an issue for a lot of us customers? 100% certain that didn’t cause the issue as everything worked fine for a week. Unplug and wait 10 seconds. Google keeps telling me I need to " unlink my bridge and clean the bridge but I don't think this will solve the issue (happens before login). If not, how do I fix it and get it connected again? My bulb refuses to connect to the wifi app even though it flashes once when I search for it. Seems everyone is having problems with the Alexa skill? ", when I press "Search" it won't discover it even if all blue lights on, @ackrin #badcustomerservice #ripoff. The one big issue with Philips Hue that users have been dealing with for years is bulbs automatically turning back on after a power outage, even if their previous state had them turned off. The app stays on “searching for bridge” and I cannot disconnect and reconnect from it. @McShakespeare16 ? Unlike the Philips Hue Go, which looks like a bowl and begs to be held with two hands, the Glow Light is shaped to grab and go, which made it so useful in my household. The lights just don’t sync. Hubs: Philips Hue, Samsung SmartThings. Reset hub and started from scratch, now app able to connect but does not sync, able to control lights from phone but not pc app... any suggestions to fix welcome, @mooncake05 Are you aware of this and working on a fix ? No changes or additions for months. @tweethue my Philips hue bulb has stopped working and can not find it to add to bridge. Is there anything else I can do? @markwirth No clue. I've got a Lucca (lww001) that has become unreachable and turns on at its routine time but flashes rapidly! @tweethue I need some help please! My bulb was working fine before I switched. @neoncolonyreed After connecting to wifi, Press power button light flashes green then red and app just sits there. No issues. Hope you are well! Sometimes the Alexa Skill can lose its connection to the Hue, and the easiest way to fix it is to remove and re-add. It’s working thru the hue app. @tweethue hi, I’m having problems with my Hue Bridge. @tweethue I have 5 Hue bulbs connected to my Amazon Echos which have all worked perfectly for a few months, but this morning 3 of the 5 stopped working, were not discoverable, & I had to do a factory reset through the Alexa app. I use a PS3 as the HDMI input. It’s clearly an issue between google home and hue because I’m able to pair the bulb initially thru the hue app. @Sandra2016K I've tried all 4 hdmi input sockets but have the same problem on all. @tweethue Please could I have some assistance? @tweethue Mainly 1 or 2 drywalls at maximum. Restart both the Philips Hue bridge and the Echo. @phoenixdeac What to do? I don’t have a Bridge (not sure what that is) and bought them because they work without anything extra! No clue. @bruane2 This issue can easily be resolved by just looking if the light turns on, Philips hue still works without any bridge or app. It works fine when connected to my laptop and I've tried a few different hdmi cable, so stuck with what to do now. This whole.evening, my lights haven't bren working about half of the time. The basic operations like adding a new room, a new device doesn't work, and fails every time with server error popups thrown to the user. Via This is never okay, but epsecially not on NYE, when I'm trying to entertain just one friend. Is there a fix to this? Very poor customer service for what is ultimately a very simple issue. I deleted the bulb from my light setup and it keeps blinking. Please have the basic sanity done on Wiz app!! I can't link my account via the #Alexa app. @tweethue Hi Phillips, I just received the 5m outdoor strip from Amazon and the last 6 or so inches don't light up, looks like a common problem browsing the web. @lostinmyminds I’ve configured the mesh to be the router. @vineetverma I’ve reset the google devices twice. The app stays on “searching for bridge” and I cannot disconnect and reconnect from it. Cheers. Neighbours aren't happy! I’ve tried different HDMI cables and switching ports. All of a sudden shit stops working. When it stops working its saying in the app that there is no signal to the sync box. Before that, same location for the Bridge, same lights, all fine. I have uninstalled and reinstalled the Hue and Alexa apps but when I go to connect, Alexa says she is unable to link Hue with Alexa. 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